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Primary Health Network (PHN) Patient Support

My Emergency Doctor is a telemedicine service providing access to an emergency specialist for acute medical conditions when a person's usual doctor isn't available and they're not sure if they need to go to an emergency department. 

In partnership with some Primary Health Networks, residents of eligible postcodes can access the My Emergency Doctor service after hours, at no cost.

FAQs

Residents of some Primary Health Networks (PHNs) can access My Emergency Doctor at no cost in the after hours period: before 8am and after 6pm weekdays; before 8am and after 12pm Saturdays and all day Sundays and public holidays.

Eligible PHNs subsidise the My Emergency Doctor service for patients though funding from the Australian Government PHN program. 

For more information on how this works please see our PHN page.

Frequently Asked Questions

Am I eligible for free access?

Currently residents of Primary Health Networks (PHNs) we have partnered can access My Emergency Doctor at no cost in the after hours period. After hours calls include those made before 8am and after 6pm weekdays; before 8am and after 12pm Saturdays; and all day Sundays and public holidays. Calls made outside these hours and/or calls from residents outside of the eligible regions, will incur a standard fee of $250.

To find out if you’re located in an eligible PHN for the My Emergency Doctor service click on the PHN catchment poster. 

 

Why are only some Primary Health Networks (PHNs) eligible?

The service is funded by the Australian Government under the PHN program.  It is to the discretion of each local PHN to apply for the program and set up a partnership with My Emergency Doctor. 

 

Which PHNs do you have partnerships with?

We currently have an agreement with Eastern Melbourne Primary Health Network.

 

Where do I check if I am eligible?

To find out if you’re located in an eligible PHN for the My Emergency Doctor service click on the PHN catchment poster. 


How do I use/connect with My Emergency Doctor if I am eligible?
You will need to ring the special hotline number for your area or download the My Emergency Dr app from the Apple App Store or Google Play Store and enter your postcode. See further instructions on the dedicated webpage for your Primary Health Network agreement below.

 

Who do I call for support with accessing My Emergency Doctor using a PHN Partner Code?

For technical support: Please call My Emergency Doctor on 1800 123 633.

PHN Patients will need to contact their local PHN for information about the program or details on eligibility. Browse the list of contacts below to find your local PHN support contact:

  • Eastern Melbourne Primary Health Network (EMPHN)
    Ph: (03) 9046 0300

What if I have a partner code?

Download our user guide for registering with a partner code.

Download File Download User Guide