How do emergency specialist doctors support our patients via the app?
The My Emergency Doctor service is available for all Australians 24 hours a day, 7 days a week; whether for the parent of a sick child at 2am, the mobility-impaired elderly at home or in an aged care facility, or anyone seeking to avoid long hospital waits.
We put the patient at the centre of our service, providing layered support to the facility and patient’s GP, especially in the after-hours; focussing on assessing, diagnosing and treating their condition(s).
Our senior emergency specialist doctors (FACEMs) are experienced in managing busy hospital emergency departments (ED). They specialise in diagnosing and managing acute conditions in patients previously unknown to them, with limited information. Their experience uniquely positions them to advise which patients need to go to an ED and those who can be treated at home/ health institution or by their GP.
Through audio and video technology, our consulting emergency specialists can talk to patients and clinical staff, view injuries or symptoms of illness before diagnosing, prescribing and making treatment plans and other arrangements with patient transfer services or pharmacies.
As a complete solution for acute emergency presentations we issue prescriptions and referrals for pathology and imaging, can work with local care teams to determine a treatment plan, and can share a consultation summary. This allows us to complement existing care pathways as summaries can also be uploaded to My Health Record.
It’s in this way that we have been able to help and manage approximately 85%-90% of all our patients where they are, in situ, without the need for ambulance transfer and/or to an emergency hospital department.