With telemedicine access to FACEM-led care, emergency medical services can now have the back-up they need — and avoid unnecessary ambulance call-outs and hospital admissions.
My Emergency Doctor has two unique solutions designed to bolster and relieve emergency services:
- Secondary Triage connects lower acuity patients (as triaged by Triple 0 personnel) directly to a specialist emergency physician via telemedicine.
- In-Field Support gives paramedics access via telemedicine to FACEM assistance with on-scene management of cases.
Helping emergency medical services when they are most under pressure
We know that a sizeable percentage of non-urgent ambulance patients could be managed in-situ. However, it is not always straightforward for the ambulance call taker or paramedic to determine if in-situ care is appropriate.
During a successful initial partnership with NSW Health and NSW Ambulance — to provide Secondary Triage for Residential Aged Care Facilities — My Emergency Doctor advised in situ treatment for 57% of low acuity patients, with an estimated net saving of $4.1 million in the first year of the program. The Secondary Triage solution was subsequently incorporated into the newly established NSW Ambulance Virtual Clinical Care Centre (VCCC) — a comprehensive in-house virtual triaging service.
My Emergency Doctor’s Secondary Triage and In-Field solutions are now available Australia-wide.