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My Emergency Doctor is an online emergency specialist doctor service

My Emergency Doctor is a telemedicine service providing access to an emergency specialist for acute medical conditions when a person's usual doctor isn't available and they're not sure if they need to go to an emergency department. We specialise in emergency telemedicine - all our consultations are virtual and are done over the phone or online via our app (We do not provide home visits or in-person consultations). At this time, we are only able to treat people in Australia.

When to call

If you or someone you know unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours period or for some people, like the elderly or those with preexisting conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is suffering a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

If you live within a geographical catchment area of a Primary Health Network that has an agreement with us, a consultation with My Emergency Doctor may be appropriate if your or the patient experience any of the following conditions for immediate care:

  • COVID-19
  • Abdominal Pain
  • Fainting
  • Headache/ Head Injury / Concussion
  • Flu
  • Fever
  • Rashes, bites and stings
  • Back pain
  • Sore Throat
  • Diarrhoea and Vomiting
  • Acute Injury
  • Headache
  • Urinary Tract Infections
  • Allergic reactions
  • Sports injuries
  • Work injuries

While connecting to our service you will be promoted to fill in your partner code, which is the postcode of the area you reside in.

How My Emergency Doctor delivers emergency telemedicine

  • Highly skilled help for medical emergencies

    Our doctors are Australian trained, emergency experts

    The doctor you will speak to will always be a senior emergency specialist doctor, who is Fellow of the Australasian College for Emergency Medicine (FACEM).

  • On-demand, no appointment required

    Access to an emergency specialist doctor in minutes

    Unlike other telehealth services, the My Emergency Doctor service is available on-demand, with no appointment required.  Placing a call via the phone or through the app is simple. Both will be answered 24/7. 

  • Avoid travelling to a hospital emergency room

    Faster, convenient access to emergency care

    Get medical advice and reassurance from wherever you are via telephone or smart device, so there’s no need to travel  to a hospital  emergency room to access urgent medical care.

  • Maintaining patient confidentiality is an essential part of our service

    Secure and confidential consultations

    My Emergency Doctor adheres to patient privacy and confidentiality laws.  All personally identifiable data is encrypted and patient consults (and records) are confidential.

  • Collaboration with existing healthcare processes

    Seamless clinical management

    We put you, the patient, at the centre of our service:  In addition to diagnosing and treating illness and injury, our doctors can provide prescriptions, referrals, arrange patient transport and send consultation summaries to your GP and upload event summaries to My Health Record (upon your request).

  • Partnering with Primary Health Networks around Australia

    Do you belong to a PHN?

    Providing thousands of patients free access to online specialist medical healthcare via partnerships with a growing number of Primary Health Networks (PHN).

    Learn More

Pricing

Our service is subject to the following prices:

Mondays – Friday, between 8:00am – 6:00pm: $250

All other times, including weekends and public holidays: $280

We partner with Primary Health Networks (PHN) across the country to deliver free after hours consultations (consultations with our service at certain times of the day and week are subsidised by the PHN). People that live in certain PHN catchment areas can access My Emergency Doctor at no cost in the after hours period - check our Patients in Primary Health Network page to see if you are eligible.

We also partner with some senior lifestyle communities to deliver consultations subsidised by the management teams. See below for more information.

Medicare Rebate

A Medicare rebate ($110.80) is available for residents who live in a telehealth eligible area provided that we have a GP referral and the patient has a Medicare card.

 

What is a Telehealth Eligible Area?

Medicare defines it as any area outside of a major city (RA1) as classified by the Australian Standard Geographical Classification. There is also a requirement for the patient and doctor to be located at least 15km apart at the time of the consultation. Our Patient Support Team can check this prior to the consultation.

To check if you live in a Medicare approved telehealth area, check the External LinkAustralian Standard Geographical Classification website 

 

Residents of Eastern and North Eastern Melbourne 

Residents of Eastern and North-Eastern Melbourne can access My Emergency Doctor at no cost in the after hours period, thanks to a partnership with Eastern Melbourne Primary Health Network.

Eligible residents of Eastern Melbourne / North Eastern Melbourne will need to type in your eligible postcode when promoted for a partner code. You will not be required to insert your credit card details or pay as your consultation will be funded by the Australian Government under the PHN After Hours program.  External LinkView the PHN website  for more information on their support of our service or for more information on how to access our service, visit our page specifically for residents of Eastern and North Eastern Melbourne


Residents of South Western Sydney

Residents of South Western Sydney can access My Emergency Doctor at no cost in the after hours period, thanks to a partnership with South Western Sydney Primary Health Network.

Eligible residents of South Western Sydney will need to type in your eligible postcode when promoted for a partner code. You will not be required to insert your credit card details or pay as your consultation will be funded by the Australian Government under the PHN After Hours program.  External LinkView the PHN website  for more information on their support of our service or for more information on how to access our service, visit our page specifically for residents of South Western Sydney

 

Residents of Serenitas Communities

Residents of Serenitas communities can access My Emergency Doctor at no cost thanks to the Serenitas management team.

Residents will need to type their partner code from the community notification letter when promoted for a partner code. You will not be required to insert your credit card details.

Download the My Emergency Dr App

Access to our online specialist doctor service is via telephone or a free app, available from the App Store or Google Play.

 

 

We recommend you have a stable internet or data connection when using the app, and are in a well lit area, so the emergency specialist can view you and/or the patient.

Alternatively patients can call our service on 1800 123 633

Our lines are staffed 24 hours a day, 7 days a week. Calls will be answered within minutes, at any time of the day or night.

Do you have a question about My Emergency Doctor?

Take a look at our Frequently Asked Questions page. 

Patients Frequently Asked Questions

Want some help accessing My Emergency Doctor? We have detailed guides available to assist patients

My Emergency Doctor has support resources available for patients to ensure access to the service is easy and patients are comfortable operating in the virtual environment of the app.

Go to Patient Support

Contact My Emergency Doctor

Get in touch to learn more about how My Emergency Doctor can support you. Once you fill the form, one of our team will get in touch with you within 1 business day.

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