My Emergency Doctor is a telemedicine service providing access to an emergency specialist for acute medical conditions when a person's usual doctor isn't available and they're not sure if they need to go to an emergency department. We specialise in emergency telemedicine - all our consultations are virtual and are done over the phone or online via our app (We do not provide home visits or in-person consultations). At this time, we are only able to treat people in Australia.

If you or someone you know experience unexpected symptoms or is in need of care for urgent, non-life threatening illness or injury, it can be difficult to know who to call.

This service is specifically for times when you might normally attend your regular GP and they may be closed or you may consider attending the Emergency Department but feel unsure. It is helpful in the after hours period or for some people, like the elderly or those with pre-existing conditions.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is suffering a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

A consultation with My Emergency Doctor may be appropriate if you or the patient experience any of the following conditions for immediate care:

• COVID-19
• Abdominal Pain
• Fainting
• Headache/ Head Injury / Concussion
• Flu
• Fever
• Rashes, bites and stings
• Back pain
• Sore Throat
• Diarrhoea and Vomiting
• Acute Injury
• Headache
• Urinary Tract Infections
• Allergic reactions
• Sports injuries
• Work injuries

If you live within a geographical catchment area of a Primary Health Network that has an agreement with us, you will be prompted to fill in your partner code when you are connecting with us. Your partner code is the postcode of the area you reside in. 

There is more information below for residents of Eastern and North Eastern Melbourne, South Western Sydney and Western Victoria. 

Our service is subject to the following prices:

Mondays – Friday, between 8:00am – 6:00pm: $250

All other times, including weekends and public holidays: $280

We partner with Primary Health Networks (PHN) across the country to deliver free after hours consultations (consultations with our service at certain times of the day and week are subsidised by the PHN). People that live in certain PHN catchment areas can access My Emergency Doctor at no cost in the after hours period - check our Patients in Primary Health Network page to see if you are eligible.

We also partner with some senior lifestyle communities to deliver consultations subsidised by the management teams. See below for more information.

Medicare Rebate

A Medicare rebate ($110.80) is available for residents who live in a telehealth eligible area provided that we have a GP referral and the patient has a Medicare card.

What is a Telehealth Eligible Area?

Medicare defines it as any area outside of a major city (RA1) as classified by the Australian Standard Geographical Classification. There is also a requirement for the patient and doctor to be located at least 15km apart at the time of the consultation. Our Patient Support Team can check this prior to the consultation.

To check if you live in a Medicare approved telehealth area, check the External LinkAustralian Standard Geographical Classification website 

Residents of Eastern and North Eastern Melbourne 

Residents of Eastern and North-Eastern Melbourne can access My Emergency Doctor at no cost in the after hours period, thanks to a partnership with Eastern Melbourne Primary Health Network.

Eligible residents of Eastern Melbourne / North Eastern Melbourne will need to type in your eligible postcode when promoted for a partner code. You will not be required to insert your credit card details or pay as your consultation will be funded by the Australian Government under the PHN After Hours program.  External LinkView the PHN website  for more information on their support of our service or for more information on how to access our service, visit our page specifically for residents of Eastern and North Eastern Melbourne. 

Residents of South Western Sydney

Residents of South Western Sydney can access My Emergency Doctor at no cost in the after hours period, thanks to a partnership with South Western Sydney Primary Health Network.

Eligible residents of South Western Sydney will need to type in your eligible postcode when promoted for a partner code. You will not be required to insert your credit card details or pay as your consultation will be funded by the Australian Government under the PHN After Hours program.  External LinkView the PHN website  for more information on their support of our service or for more information on how to access our service, visit our page specifically for residents of South Western Sydney. 

Residents of Western Victoria

Residents of Western Victoria can access My Emergency Doctor at no cost in the after hours period, thanks to a partnership with Western Victoria Sydney Primary Health Network.

Eligible residents of Western Victoria will need to type in your eligible postcode when promoted for a partner code. You will not be required to insert your credit card details or pay as your consultation will be funded by the Australian Government under the PHN After Hours program.  External LinkView the PHN website  for more information on their support of our service or for more information on how to access our service, visit our page specifically for residents of Western Victoria. 

Residents of Serenitas Communities

Residents of Serenitas communities can access My Emergency Doctor at no cost thanks to the Serenitas management team.

Residents will need to type their partner code from the community notification letter when promoted for a partner code. You will not be required to insert your credit card details.

Access to our online specialist doctor service is via telephone or a free app, available from the App Store or Google Play.

We recommend you have a stable internet or data connection when using the app, and are in a well lit area, so the emergency specialist can view you and/or the patient.

Alternatively patients can call our service on 1800 123 633

Our lines are staffed 24 hours a day, 7 days a week. Calls will be answered within minutes, at any time of the day or night.