Our service is an on-demand solution, designed for healthcare institutions and patients

  • Are you from a healthcare institution?

    On-demand access to FACEMs is available

    We work closely with our clients to treat patients in-situ, support clinical staff, help prevent non-urgent presentations and manage patient flow in Emergency Departments across Australia. Our online emergency doctor service supports existing emergency services and complements primary care pathways.

    Healthcare Institutions
  • Are you a patient?

    On-Demand emergency medical care is available

    We bring specialist emergency doctors to patients in need of emergency care wherever they are in Australia, via phone or video calls. Patients can expect to be online with a consulting emergency doctor within minutes.


We’re experts in emergency medicine

My Emergency Doctor is Australia’s first online emergency doctor service exclusively staffed by emergency specialists – Fellows of the Australasian College for Emergency Medicine (FACEMs).  Our service has been developed by a group of leading Australian emergency department doctors to support healthcare institutions and other health services across Australia.

Our Story

We're taking the pressure off emergency care delivery across hospitals, health services, aged care facilities and ambulance services across Australia

  • Operating 24 hours a day, 7 days a week

    On-demand support whenever needed

    My Emergency Doctor’s telemedicine service is staffed 24 hours a day, 7 days a week, 365 days of the year. Our service is timely and professional, providing  consultation with Australian-qualified senior emergency specialist doctors (Fellows of the Australasian College for Emergency Medicine or FACEMs).

  • Over 60,000 consultations fielded

    Emergency physician consultations since 2016

    We were established in 2016 and our growing online emergency doctor service is quickly becoming the new normal in emergency medical care across Australia.

  • 30+ Partners across the Australia

    Trusted in the provision of emergency telemedicine services

    We partner with rural and metropolitan hospitals, ambulance services, residential aged care facilities Primary Health Networks and private enterprises to ensure Australians have access to an emergency specialist whenever they call, and wherever they are.

  • Are you from Eastern or North Eastern Melbourne?

    Thanks to a partnership with Eastern Melbourne Primary Health Network (EMPHN), you could be eligible for a free consultation with an emergency specialist doctor in the after-hours period. 

    Check your eligibility
  • Meet some of our emergency specialist doctors

    We have over 70 Australian-qualified, highly skilled emergency doctors (FACEMs) available to assist with senior medical supervision, support and second opinions. Meet some of the consulting FACEMs of our service. 

    Meet Our Doctors
  • Hospitals, we've got your roster gaps covered!

    Your holiday help is here

    My Emergency Doctor can cover hospital workforce shortages over the summer holiday period. Ask us how we can help support your frontline staff with our FACEM workforce.

    Find out more

How to manage patients and frontline workforce in the COVID19 pandemic

My Emergency Doctor has created a short video series featuring one of our own FACEMs, Associate Professor Andrew Dean. He offers insights into staffing, workforce care and patient management in the context of a regional hospital facing COVID19 presentations in this pandemic.

External Link Watch videos

What is Telemedicine?

Telemedicine provides a connection between healthcare services and end users via telecommunications technology. Through telemedicine, anyone can easily access online medical consultations using their phone or computer.

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