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Our service is an on-demand solution, designed for healthcare institutions and patients

  • Are you from a healthcare institution?

    On-demand access to FACEMs is available

    We work closely with our clients to treat patients in-situ, support clinical staff, help prevent non-urgent presentations and manage patient flow in Emergency Departments across Australia. Our online emergency doctor service supports existing emergency services and complements primary care pathways.

    Healthcare Institutions
  • Are you a patient?

    On-Demand emergency medical care is available

    We bring specialist emergency doctors to patients in need of emergency care wherever they are in Australia, via phone or video calls. Patients can expect to be online with a consulting emergency doctor within minutes.

    Patients

We’re experts in emergency medicine

My Emergency Doctor is Australia’s first online emergency doctor service exclusively staffed by emergency specialists – Fellows of the Australasian College for Emergency Medicine (FACEMs).  Our service has been developed by a group of leading Australian emergency department doctors to support healthcare institutions and other health services across Australia.

Our Story

We're taking the pressure off emergency care delivery across hospitals, health services, aged care facilities and ambulance services across Australia

  • Operating 24 hours a day, 7 days a week

    Support when needed

    My Emergency Doctor’s telemedicine service is staffed 24 hours a day, 7 days a week, 365 days of the year. Our service is timely and professional, providing  consultation with Australian-qualified senior emergency specialist doctors (Fellows of the Australasian College for Emergency Medicine or FACEMs).

  • Over 72,500 consultations fielded

    Since 2016

    We were established in 2016 and our growing online emergency doctor service is quickly becoming the new normal in emergency medical care across Australia.

  • 30+ Partners across the Australia

    Trusted across healthcare

    We partner with rural and metropolitan hospitals, ambulance services, residential aged care facilities Primary Health Networks and private enterprises to ensure Australians have access to an emergency specialist whenever they call, and wherever they are.

  • Experienced FACEMs are available to support your on-site clinical teams

    My Emergency Doctor provides hospitals around Australia with access to a team of FACEMs who complement and enhance support for on duty doctors and nurses.

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  • Case Study: Maryborough District Health Services

    Find out how My Emergency Doctor's FACEMs were able to assist Maryborough District Health Services in Victoria support their workforce and community.

    Download File Download Case Study
  • Do you live in western Victoria?

    Thanks to a partnership with Western Victoria Primary Health Network (WVPHN), you could be eligible for a free consultation with an emergency specialist doctor in the after-hours period. 

    Find out more